How can I contact A4FIT? You can send us an email at support@a4fit.com, where our customer service team will be happy to assist you!
Do you ship worldwide? Yes.
Where do you ship from? We ship from Hong Kong.
Can I change or cancel my order? As we strive to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing the order. Any requests made after this time will be declined. Your order can be returned for a full refund after it has been received.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed? All orders are processed and shipped from our warehouse. Please allow for additional processing time for your order during holiday and sale seasons. We process orders from Monday to Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long will it take for me to receive my order? Due to high demand, it may take between 2-4 weeks for the order to arrive at your location.
What if I don't receive my order? If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Will I be charged duties and taxes? The prices displayed on our website are tax-free in Euros, which means you may be liable for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at the final destination; these will be determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs office in your country. For more information on fees, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged? Please contact us if you have received a product that is incorrect, missing, and/or damaged. Please provide your order number, photos of the product(s), and any relevant details when you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund? All refunds will be credited to the payment method you provided. If you paid with a credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned product or cancellation request. Please contact the card-issuing bank if you would like to know when the credit will be posted to your account. If you have not received a credit for your return, you should contact the bank/credit card company. It may take some time for the refund to be posted to your account.
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